It only did I receive prompt communication and scheduling, but the service technician was friendly and personable. I called for a general pest control spraying – their formula is also designed to target brown recluse spiders, which are plentiful in my area. Within a few days after application I stopped seeing living spiders and other bugs in my house. The best feature of their quarterly subscription service their pest-free guarantee. If the bugs come back sooner than the next scheduled service, they will return to treat again free of charge.